Returns Policy

Flexible Stone Australia aims to make returns simple and fair for our customers.

Easy Returns

If you need to return a product, we accept returns on eligible items that meet the conditions outlined below.

Return Conditions

To qualify for a return, products must:

• Be in resellable condition

• Be unused and uninstalled

• Be returned as complete, uncut veneer sheets

• Be returned in the original packaging where possible

Due to the nature of stone veneer products, cut pieces, partial sheets, or damaged materials cannot be returned.

Restocking Fee

A 20% restocking fee applies to all returned products.

This fee is calculated based on the product purchase price only.

Delivery Costs

• Original delivery costs are non-refundable.

• Return freight costs are the responsibility of the customer.

Customers are responsible for arranging safe return delivery to Flexible Stone Australia.

Inspection of Returns

All returned goods will be inspected upon arrival.

If the products meet the return conditions, a refund will be processed minus the applicable restocking fee.

If products arrive damaged or not in resellable condition, the return may be declined.

Faulty or Incorrect Products

If you receive a product that is faulty, damaged in transit, or incorrect, please contact us within 48 hours of delivery with photos and order details so we can resolve the issue promptly.

Your rights under Australian Consumer Law remain unaffected.

How to Request a Return

To request a return, please contact us with:

• Order number

• Description of the return request

• Photos of the product (if required)

Returns must be approved before goods are sent back.